Privacy Policy

1. Who We Are

Aarna Physiotherapy Centre ("we", "us", "our") operates this website and the physiotherapy clinic located at Kanak Smart City, In Front of Premium Park, Bhawrasla, Indore, Madhya Pradesh 453555. We can be reached at deepti@aarnaphysiotherapy.co.in or +91 98275 30331.

2. Information We Collect

We collect only what we need to provide care and respond to enquiries:

• Contact details — name, mobile number and email address you submit through the appointment form.
• Health information — the condition you select, any symptoms you describe, and clinical notes created during your treatment.
• Appointment preferences — your preferred date, time and visit type.
• Technical data — anonymous usage statistics such as pages viewed and approximate location, collected through website analytics.

3. How We Use Your Information

• To contact you and confirm your appointment.
• To provide physiotherapy assessment and treatment.
• To maintain the clinical records we are required to keep.
• To send appointment reminders, where you have asked for them.
• To improve the website and the service we provide.

We do not use your information for automated decision-making, and we do not sell it to anyone.

4. Sharing Your Information

Your information is never sold or rented. We share it only where necessary:

• With treating clinicians within our own clinic.
• With another healthcare provider, when you ask us to refer you or your care requires it.
• With our hosting and email providers, who process data on our behalf under contract.
• Where we are legally required to disclose it.

5. Health Records and Confidentiality

Clinical records are treated as confidential medical information. They are stored securely, accessible only to authorised clinical staff, and retained for the period required by applicable healthcare record-keeping regulations.

6. Cookies and Analytics

This website uses only essential cookies needed for it to function, together with anonymised analytics that help us understand which pages are useful. Analytics data does not identify you personally. You can block or delete cookies through your browser settings; the site will continue to work normally.

7. Third-Party Services

Some parts of this site load content from third parties — Google Maps for our location, Google Fonts for typography, and YouTube for video. These providers operate under their own privacy policies.

8. Data Security

The website is served over an encrypted HTTPS connection. Form submissions are validated and filtered before they reach us. Physical records are kept in locked storage on clinic premises. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the information we hold.

9. Your Rights

You may ask us to:

• Provide a copy of the personal information we hold about you.
• Correct anything that is inaccurate.
• Delete information we are not legally required to keep.
• Stop sending you appointment reminders or other messages.

Write to deepti@aarnaphysiotherapy.co.in and we will respond within a reasonable period.

10. Children's Privacy

Where we treat a patient under eighteen, information is collected and managed with the consent of a parent or legal guardian.

11. Changes to This Policy

We may update this policy from time to time. The revision date at the top of this page will always show when it last changed.

12. Contact Us

Questions about this policy can be sent to deepti@aarnaphysiotherapy.co.in, or raised by telephone on +91 98275 30331.